English (NZ)

Troubleshooting

• Charging not working? (Session Failed / Won't Start)
• How to Stop Charging (and what to do if the App freezes)
• App crashes, freezing, or display issues
• Plug stuck? How to release the connector

Charging

• How to start a charging session
• Find a JOLT charging station near you
• Is my electric vehicle compatible with a your charging stations?
• What connector types are available?
• How do I use the "Notify Me" feature?
• What are wait time predictions?

See all 12 articles

Prices and Payment

• What are your available membership plans?
• Charging Costs & Fees
• Why is the charge on my card higher than expected? (Pre-auth / temporary hold)
• Refunds & Billing Issues
• JOLT Plus: Memberships & Subscriptions
• Why is my payment failing?

See all 7 articles

Account

• How to get started: Create your account & start charging
• How do I delete my account?
• How to Change, Cancel, or Upgrade your JOLT Plus Membership
• How do I reset my password?
• I've forgotten my password, what do I do?

Energy

• What is the difference between L2 and DC Fast chargers?
• Why does my car say I'm getting less energy than the app?
• Why is my car only charging to 80%