How can we help?

There are two main ways to start your charge:

From the JOLT app:

• Plug the correct plug into your car
• Scan the QR code on the station or select your charging station on the map
• Select your plug type (CCS 2 or CHAdeMO)

Contactless payment:

• Plug the correct plug into your car
• Tap on the contactless payment terminal to authorize payment
  • There is a here is a £30 pre-authorization fee and you do not receive 7kWh free.
  • This £30 will be reverted from your account within a few days. Depending on your bank, most will revert the charge within 24 hours
•  

Issues?

Try following these steps:

• Disconnect the connector from the vehicle wait 20 seconds
  
  • Ensure your vehicle is in parking
• Force close your app and reopen
• Start the charge
• Plug the connector into your vehicle
  
  

In case of ongoing issues, contact our Support line

Try following these steps:

• Disconnect the connector from the vehicle wait 20 seconds
  
  • Ensure your vehicle is in parking
• Force close your app and reopen
• Start the charge
• Plug the connector into your vehicle

In case of ongoing issues, contact our Support line

JOLT offers 7 kWh free daily to customers that charge via the JOLT app. Your energy allowance resets at midnight.

After you’ve consumed 7 kWh for the calendar day, you will be charged the per kWh rate displayed. You can find the per kWh rate in your app, just click on the JOLT map pin to see the rate for the charger you want to use.

Please be aware that there is a minimum fee of £0.35 for any paid charging session.

How to start a charge:

• Plug in the right connector to your vehicle
• Tap on the contactless payment terminal to authorise payment
  • There is a £30 pre-authorisation fee and you do not receive 7kWh free.
  • This £30 will be reverted from your account within a few days. Depending on your bank, most will revert the charge within 24 hours

How to stop a charge:

• Monitor charging status through your vehicle and press "Push to Stop" on the JOLT charger
• Visit joltcharge.com/uk for your VAT receipt

High level:

Download the JOLT app

Create an account

  Start your free charging! 

Step by step:

1. Download the JOLT app from your iOS or Google Play store

2. Create your account

3. Verify your email. If you can't find the email - please check your junk mailbox and double check spelling!

4. Set up your payment details

5. Subscribe to your free daily 7kWh 

Find a charger close to you and happy charging!