Charge

Troubleshooting

• Charging not working? (Session Failed / Won't Start)
• How to Stop Charging (and what to do if the App freezes)
• Plug stuck? How to release the connector

Charging

• How to start a charging session
• Find a JOLT charging station near you
• Charging Etiquette
• How do I use the "Notify Me" feature?
• What are wait time predictions?
• Can I park backwards to fit into the charging bay?

See all 11 articles

Prices and Payment

• Charging Costs, Fees & Daily Free 7 kWh
• Refunds & Billing Issues
• Why did I get charged when I stopped at 7kWh?
• Why is my payment failing?
• How do I pay?
• Why do I have to give my credit card if the charge is free

Account

• How to get started: Create your account & start charging
• How do I delete my account?
• How do I reset my password?
• I've forgotten my password, what do I do?

Energy

• Why am I not getting 7 kWh free energy?
• How fast are your chargers?
• Why does my car say I'm getting less energy than the app?
• Why is my car only charging to 80%?