We want every JOLT session to go smoothly. If something didn't go to plan and you think you've been incorrectly charged, our support team is here to help.
 

When you might be eligible

• Your session failed to start but a charge appeared on your account
• The charger stopped and you received low or no energy
   

What to do

1. Click Support (bottom right of screen) to contact support

   

    

2. Click Get In Touch

   

3.  If a refund is approved, it will be returned to your original payment method within 5–10 business days, depending on your bank.
    
    

To help us resolve things as quickly as possible, share the following details:

• The date and time of the session
• The station name or ID (found in your session history in the app)
• A brief description of what happened