How can we help?

High level:

No matter how you start your charge, make sure to:

 Turn off your car

Start a session via your JOLT app

Then plug the connector to your vehicle 

There are 2 ways to start your charge:

1. Scan the QR code on the station or select your charging station on the map
2. Select your plug type (CCS 2 or CHAdeMO)

Issues?

Try following these steps:

• Disconnect the connector from the vehicle wait 20 seconds
  
  • Ensure your vehicle is in parking
• Force close your app and reopen
• Start the charge
• Plug the connector into your vehicle
  
  

In case of ongoing issues, contact our Support line

Please note: Reservations are currently exclusive to JOLT Plus Members. To learn more click here 

Reservations allow you to secure an available charger in advance, ensuring it won't be occupied by the time you arrive. While we encourage users to reserve chargers responsibly, please note that we cannot control the behaviour of other drivers. Charging etiquette is essential to ensuring fair access for all. 

How do I reserve a charger?

Tap on an available charging location pin in the app.

Select the plug compatible with your vehicle.

Tap the 'Reserve' button located to the left of the 'Start' button at the bottom of the screen.

Follow the prompts to complete the reservation.

Your reservation will be active for the specified time, with limits on daily reservations and a wait time between consecutive reservations, as outlined in the app. 

Users of this feature may encounter restrictions for various reasons, such as the charger being occupied, preparing a charge, or out of service.

Charging Etiquette 

JOLT is committed to fostering good charging etiquette among its users. While we encourage responsible behaviour, please be aware that we cannot control the actions of individual users. If you encounter any issues, feel free to contact our support team for assistance.

If you are experiencing any issues please email support@joltcharge.com

Try these steps to get things going:

1. Disconnect the connector from your vehicle and wait for 20 seconds.
2. Make sure your vehicle is in "Park."
3. Force close the app, then reopen it.
4. Start the charge in the app.
5. Plug the connector back into your vehicle.

If the issue persists, feel free to call our 24/7 support line. Our team will be able to remotely troubleshoot or start your charge. The number can be found via the app. 

JOLT PLUS is JOLT’s series of flagship memberships that provides ANZ customers with savings across electric vehicle charging. On our paid memberships, you get more energy allowance each session for a fixed monthly fee and access to our reservations feature. 

Australian Drivers: 

1. Free - users get 7kWh free energy daily

2. Flex - for $14.99 AUD per month:

• A total of 10kWh free energy daily and then discounted charging rates (displayed in your app):
  • 10% discount on the standard rate for on peak charging (9am-9pm)
  • 30% discount on the standard rate for off peak charging (9pm-9am)
  • Access to our reservation feature

3. Pro - for $0 AUD per month:

• Designed specifically for our professional drivers - including but not limited to Rideshare and Courier drivers. 
  
  • 10% discount on the standard rate for on peak charging (9am-9pm)
  • 30% discount on the standard rate for off peak charging (9pm-9am)
  • Access to our reservation feature

New Zealand Drivers: 

1. Free - users get 7kWh free energy daily

2. Flex - for $14.99 NZD per month:

• A total of 14kWh free energy daily and then discounted charging rates (displayed in your app):
  • 10% discount on the standard rate for on peak charging (9am-9pm)
  • 30% discount on the standard rate for off peak charging (9pm-9am)
  • Access to our reservation feature

3. Pro - for $0 NZD per month:

• Designed specifically for our professional drivers - including but not limited to Rideshare and Courier drivers. 
  
  • 10% discount on the standard rate for on peak charging (9am-9pm)
  • 30% discount on the standard rate for off peak charging (9pm-9am)
  • Access to our reservation feature

JOLT offers 7 kWh free daily for all customers! Your energy allowance resets at midnight.

After you’ve consumed 7 kWh for the calendar day, you will be charged the per kWh rate. You can find the per kWh rate in your app, just click on a map pin to see the rate for the charger you want to use.

Please be aware that there is a minimum fee of $0.50 for any paid charging session. 

To clarify, in NZ there is a minimum fee of $0.50NZD and in Australia there is a minimum fee of $0.50AUD

Whether you are in Australia or New Zealand we have membership option(s) with their own benefits and charging rates. You can find these in the app by navigating to Account > Membership (under your name at the top of the screen) > Upgrade/Explore Memberships

High level:

Download the JOLT app

Create an account

  Start your free charging! 

Step by step:

1. Download the JOLT app from your iOS or Google Play store

2. Create your account

3. Verify your email. If you can't find the email - please check your junk mailbox and double check spelling!

4. Set up your payment details

5. Subscribe to your free daily 7kWh

Find a charger close to you and happy charging!