How can we help?

High level:

No matter how you start your charge, make sure to:

 Turn off your car

Start a session via your JOLT app

Then plug the connector to your vehicle 

There are 2 ways to start your charge:

1. Scan the QR code on the station or select your charging station on the map
2. Select your plug type (CCS 2 or CHAdeMO)

Issues?

Try following these steps:

• Disconnect the connector from the vehicle wait 20 seconds
  
  • Ensure your vehicle is in parking
• Force close your app and reopen
• Start the charge
• Plug the connector into your vehicle
  
  

In case of ongoing issues, contact our Support line

Please note: Reservations are currently exclusive to JOLT Plus Members. To learn more click here 

Reservations allow you to secure an available charger in advance, ensuring it won't be occupied by the time you arrive. While we encourage users to reserve chargers responsibly, please note that we cannot control the behaviour of other drivers. Charging etiquette is essential to ensuring fair access for all. 

How do I reserve a charger?

Tap on an available charging location pin in the app.

Select the plug compatible with your vehicle.

Tap the 'Reserve' button located to the left of the 'Start' button at the bottom of the screen.

Follow the prompts to complete the reservation.

Your reservation will be active for the specified time, with limits on daily reservations and a wait time between consecutive reservations, as outlined in the app. 

Users of this feature may encounter restrictions for various reasons, such as the charger being occupied, preparing a charge, or out of service.

Charging Etiquette 

JOLT is committed to fostering good charging etiquette among its users. While we encourage responsible behaviour, please be aware that we cannot control the actions of individual users. If you encounter any issues, feel free to contact our support team for assistance.

If you are experiencing any issues please email support@joltcharge.com

Try following these steps:

• Disconnect the connector from the vehicle wait 20 seconds
  
  • Ensure your vehicle is in parking
• Force close your app and reopen
• Start the charge
• Plug the connector into your vehicle

In case of ongoing issues, contact our Support line

JOLT PLUS is JOLT’s series of flagship memberships that provides ANZ customers with savings across electric vehicle charging. On our paid memberships, you get more energy allowance each session for a fixed monthly fee and access to our reservations feature.

Australian Drivers: 

1. Free - users get 7kWh free energy daily
   
2. Flex - for $9.99 AUD per month users get
   - A total of 10kWh free energy daily (please note this is NOT 7kWh + 10kWh, it is a total of 10kWh)
   - 10% discount on the standard rate (displayed on the app pin) after your free kWh allowance has been used for the day (9am-9pm)
   - Access to our reservations feature 
   - Exclusive access to time of day 30% discounted charging (9pm-9am) 

New Zealand Drivers: 

1. Free - users get 7kWh free energy daily
2. Flex - for $14.99 NZD per month users get:
   - A total of 14kWh free energy daily (please note this is NOT 7kWh + 14kWh, it is a total of 14kWh) 
   - 10% discount on the standard rate (displayed on the app pin) after your free kWh allowance has been used for the day (9am-9pm)
   - Access to our reservations feature 
   - Exclusive access to time of day 30% discounted charging (9pm-9am) 
   
3. Ultimate - for $49.99 AUD per month users get
   - Unlimited energy.
   - Access to our reservations feature
   

How do I sign up to JOLT PLUS?

For registered JOLT app users:

• Log in to the app
• Navigate to Account
• Click Membership (under your name at top of screen)
• Click Upgrade/Explore Memberships
• Choose the JOLT PLUS membership that suits you 

For unregistered users:

• Download the JOLT app from App Store or Google Play Store
• Sign up
• Choose the JOLT PLUS membership that suits you during registration

How long does my JOLT PLUS membership last?

JOLT PLUS memberships last one month from the date you sign up and renew automatically.

You can see your next billing date in the app (navigate to Account > Payments > Activity > Membership). 

How do I cancel my JOLT PLUS membership?

To cancel your paid JOLT PLUS membership, you’ll need to re-subscribe to any other membership via the app before your next billing date e.g. the Daily Free 7 kWh membership (which costs $0.00). 

Cancelling/changing your membership takes effect immediately and you’ll no longer have access to the features in your JOLT PLUS membership. To keep your JOLT PLUS benefits until the end of your billing cycle, update your membership closer to (but still before) your next billing date.

You can see your next billing date in the app (navigate to Account > Payments > Activity > Membership). 

How many cars can I use per account?

You can only use one vehicle per account. Please see our Fair Use policy for full details.

I need help with my JOLT PLUS membership

For further help with your JOLT PLUS membership, please email support@joltcharge.com 

JOLT offers 7 kWh free daily for all customers! Your energy allowance resets at midnight.

After you’ve consumed 7 kWh for the calendar day, you will be charged the per kWh rate. You can find the per kWh rate in your app, just click on a map pin to see the rate for the charger you want to use.

Please be aware that there is a minimum fee of $0.50 for any paid charging session. 

To clarify, in NZ there is a minimum fee of $0.50NZD and in Australia there is a minimum fee of $0.50AUD

Whether you are in Australia or New Zealand we have membership option(s) with their own benefits and charging rates. You can find these in the app by navigating to Account > Membership (under your name at the top of the screen) > Upgrade/Explore Memberships

High level:

Download the JOLT app

Create an account

  Start your free charging! 

Step by step:

1. Download the JOLT app from your iOS or Google Play store

2. Create your account

3. Verify your email. If you can't find the email - please check your junk mailbox and double check spelling!

4. Set up your payment details

5. Subscribe to your free daily 7kWh

Find a charger close to you and happy charging!