The Problem
We are aware of a problem whereby some customers who scan the QR code or search the Station ID cannot see the plug options (CCS1, CCS2, CHAdeMO, NACS etc) or the "Start Charge" button.
This is a temporary app issue we are fixing.
Use the Map Instead
As an alternative, please follow these steps to find the charger and start your charge:
Ensure your Location Services (GPS) are turned on in your app settings so the app can find the charger nearest to you.
Close the blank screen and go back to the main map view
Tap the "Find My Location" button (bottom right on map) to zoom the map to where you are located
Tap the map pin for the charger you want to charge at
Select your plug
Tap Start Charge
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