If you are experiencing crashes, freezing, or display issues with the JOLT app, most problems can be resolved quickly by following these steps.
Quick Fixes
Check for Updates: Ensure both your Mobile OS (iOS/Android) and the JOLT App are running the latest versions.
Refresh Connection: Toggle your Mobile Data off and on, or try switching between Wi-Fi and 4G/5G to ensure a stable connection.
Disable VPNs: If you use a VPN on your device, please turn it off while using the JOLT app. VPNs can interfere with our ability to verify your location and connect you to the charger.
The "Fresh Start": Delete the JOLT app from your phone and reinstall it from the iOS App Store or Google Play Stores. This clears the cache and resolves 90% of technical bugs.
Text Scaling: If the app looks distorted or buttons are missing, check your phone's Display/Accessibility settings. Ensure "Enlarged Text" or "Bold Text" is disabled, as high scaling can sometimes push app buttons off the screen.
A Note on Older Devices
To ensure your payment data and charging sessions remain secure, the JOLT app requires the latest security protocols found in modern mobile operating systems. If you are using a legacy device (typically 5+ years old) that can no longer support the latest iOS or Android updates, you may experience performance issues or limited app functionality.
Still having trouble?
If the steps above don't get you back on the road, our team is ready to investigate. To help us find a solution quickly, please get in touch with the following details:
A Screen Recording: A short video showing exactly what happens when the error occurs.
Device Info: Your phone’s make and model (e.g., iPhone 15, Samsung S24).
Software Versions: Both your current OS version and the JOLT app version.
Confirmation: Please confirm that you have already tried a full app re-installation.