How do I start my charging session?

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There are two main ways to start your charge:


1.png From the JOLT app:

  • Plug the correct plug into your car
  • Scan the QR code on the station or select your charging station on the map
  • Select your plug type (CCS 2 or CHAdeMO)

2.png Contactless payment:

  • Plug the correct plug into your car
  • Tap on the contactless payment terminal to authorize payment
    • There is a here is a £30 pre-authorization fee and you do not receive 7kWh free.
    • This £30 will be reverted from your account within a few days. Depending on your bank, most will revert the charge within 24 hours



Try following these steps:

  • Disconnect the connector from the vehicle wait 20 seconds
    • Ensure your vehicle is in parking
  • Force close your app and reopen
  • Start the charge
  • Plug the connector into your vehicle

In case of ongoing issues, contact our Support line

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