Try these steps to get things going:
- Disconnect the connector from your vehicle and wait for 20 seconds.
- Make sure your vehicle is in "Park."
- Force close the app, then reopen it.
- Start the charge in the app.
- Plug the connector back into your vehicle.
If the issue persists, feel free to call our 24/7 support line. Our team will be able to remotely troubleshoot or start your charge. The number can be found via the app.