- Make sure your device is running the latest OS version.
- Reinstall the JOLT App by deleting it and downloading it again from the App Store or Google Play Store.
- Check that you’re using the latest version of the app.
- Ensure you have a stable internet connection. Try using both mobile data and Wi-Fi to see which works better.
- Disable enlarged text settings on your device, as this might affect the app's functionality.
If the issue continues and you’re unable to resolve it, please confirm that all the steps above have been completed. Then, share the following details with us:
- A short video showing the issue you're experiencing
- Your device make and model
- The current OS version on your device
- The app version you’re using
Send this information to support@joltcharge.com, and our team will gladly investigate further.